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var(--tw-shadow-color);box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000),var(--tw-ring-shadow, 0 0 #0000),var(--tw-shadow)}.shadow-lg{--tw-shadow: 0 10px 15px -3px rgb(0 0 0 / .1), 0 4px 6px -4px rgb(0 0 0 / .1);--tw-shadow-colored: 0 10px 15px -3px var(--tw-shadow-color), 0 4px 6px -4px var(--tw-shadow-color);box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000),var(--tw-ring-shadow, 0 0 #0000),var(--tw-shadow)}.shadow-xl{--tw-shadow: 0 20px 25px -5px rgb(0 0 0 / .1), 0 8px 10px -6px rgb(0 0 0 / .1);--tw-shadow-colored: 0 20px 25px -5px var(--tw-shadow-color), 0 8px 10px -6px var(--tw-shadow-color);box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000),var(--tw-ring-shadow, 0 0 #0000),var(--tw-shadow)}.ring{--tw-ring-offset-shadow: var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow: var(--tw-ring-inset) 0 0 0 calc(3px + var(--tw-ring-offset-width)) 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var(--fg);--text-secondary: var(--muted);--text-muted: var(--subtle);--accent: var(--primary);--accent-hover: var(--primary-hover);--accent-soft: var(--primary-soft);--accent-ring: var(--ring);--accent-fg: #ffffff;--success: #047857;--success-soft: #ecfdf5;--success-border: #a7f3d0;--warning: #b45309;--warning-soft: #fffbeb;--warning-border: #fde68a;--danger: #b91c1c;--danger-soft: #fef2f2;--danger-border: #fecaca;--info: #075985;--info-soft: #e0f2fe;--info-border: #bae6fd;--ch-whatsapp: #16a34a;--ch-whatsapp-soft: #dcfce7;--ch-webchat: #2859f5;--ch-webchat-soft: #ebf0ff;--ch-voice: #e11d48;--ch-voice-soft: #ffe4e6;--ch-email: #d97706;--ch-email-soft: #fef3c7;--ch-facebook: #1877f2;--ch-facebook-soft: #e7f0fe;--ch-twitter: #0f172a;--ch-twitter-soft: #f1f5f9;--ai: #0f766e;--ai-soft: #f0fdfa;--radius-ctl: 9px;--radius-card: 14px;--radius-pop: 16px;--topbar-h: 56px;font-family:var(--font);color:var(--text-primary)}[data-theme=dark]{--bg: #0b1220;--page: #070d1a;--surface: #0f172a;--surface-2: #131c31;--fg: #e2e8f0;--muted: #cbd5e1;--subtle: #94a3b8;--faint: #64748b;--border: #1e293b;--primary: #4f7bff;--primary-hover: #6b8fff;--primary-soft: rgba(79, 123, 255, .16);--primary-border: rgba(79, 123, 255, .4);--ring: rgba(79, 123, 255, .35);--rail-bg: #0b1220;--ctx-bg: #0d1526;--surface-card: #0f172a;--border-strong: #334155;--accent-fg: #ffffff;--success: #34d399;--success-soft: rgba(16, 185, 129, .14);--success-border: rgba(52, 211, 153, .3);--warning: #fbbf24;--warning-soft: rgba(245, 158, 11, .14);--warning-border: rgba(251, 191, 36, .3);--danger: #f87171;--danger-soft: rgba(239, 68, 68, .14);--danger-border: rgba(248, 113, 113, .3);--info: #7dd3fc;--info-soft: rgba(14, 165, 233, .14);--info-border: rgba(125, 211, 252, .3);--ch-whatsapp: #4ade80;--ch-whatsapp-soft: rgba(34, 197, 94, .16);--ch-webchat: #7d9bff;--ch-webchat-soft: rgba(79, 123, 255, .16);--ch-voice: #fb7185;--ch-voice-soft: rgba(244, 63, 94, .16);--ch-email: #fbbf24;--ch-email-soft: rgba(245, 158, 11, .16);--ch-facebook: #60a5fa;--ch-facebook-soft: rgba(59, 130, 246, .16);--ch-twitter: #e2e8f0;--ch-twitter-soft: rgba(148, 163, 184, .16);--ai: #2dd4bf;--ai-soft: rgba(20, 184, 166, .14)}.ch-whatsapp{--ch: var(--ch-whatsapp);--ch-soft: var(--ch-whatsapp-soft)}.ch-webchat{--ch: var(--ch-webchat);--ch-soft: var(--ch-webchat-soft)}.ch-voice{--ch: var(--ch-voice);--ch-soft: var(--ch-voice-soft)}.ch-email{--ch: var(--ch-email);--ch-soft: var(--ch-email-soft)}.ch-facebook{--ch: var(--ch-facebook);--ch-soft: var(--ch-facebook-soft)}.ch-twitter{--ch: var(--ch-twitter);--ch-soft: var(--ch-twitter-soft)}.ch-tile{background:var(--ch-soft);color:var(--ch)}.ch-text{color:var(--ch)}h1,h2,h3{letter-spacing:-.015em}[dir=rtl]{font-family:IBM Plex Sans Arabic,Plus Jakarta Sans,sans-serif}[dir=rtl],[dir=rtl] *{letter-spacing:0!important}body{background:var(--surface-page);color:var(--text-primary);font-size:13.5px;line-height:1.45;min-height:100vh;-webkit-font-smoothing:antialiased}.font-mono-data{font-feature-settings:"tnum" 1;font-variant-numeric:tabular-nums}.key{font-family:var(--mono);font-size:12px;color:var(--subtle);direction:ltr;unicode-bidi:isolate;white-space:nowrap}.card{background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:var(--radius-card);box-shadow:none}.card-sunken{background:var(--surface-sunken);border:1px solid var(--border-subtle);border-radius:var(--radius-card)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:var(--radius-ctl);font-weight:600;border:1px solid transparent;transition:background-color .15s ease-out,color .15s ease-out,border-color .15s ease-out,box-shadow .15s ease-out,transform .1s ease-out;cursor:pointer;white-space:nowrap}.btn:active{transform:translateY(.5px) 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var(--accent-ring)}.nav-item[data-active],.nav-item[aria-current=page]{background:var(--accent-soft);color:var(--text-primary);font-weight:600}.nav-item[data-active]:before,.nav-item[aria-current=page]:before{content:"";position:absolute;inset-inline-start:0;top:8px;bottom:8px;width:3px;border-radius:999px;background:var(--accent)}.nav-item[data-active] svg,.nav-item[aria-current=page] svg{color:var(--accent)}.nav-item svg{width:16px;height:16px;flex-shrink:0}.kpi-tile{width:36px;height:36px;background:var(--accent-soft);color:var(--accent);border-radius:var(--radius-ctl);display:inline-flex;align-items:center;justify-content:center}.channel-card{display:block;padding:18px;background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:var(--radius-card);transition:box-shadow .2s ease-out,transform .2s ease-out,border-color .2s ease-out;position:relative;text-decoration:none;color:inherit;text-align:start;width:100%;cursor:pointer}.channel-card:hover{box-shadow:0 4px 16px #20241f12;border-color:var(--border-strong);transform:translateY(-1px)}.channel-card:hover .channel-card__chev{opacity:1;transform:translate(2px)}.channel-card__tile{width:44px;height:44px;border-radius:10px;background:var(--accent-soft);color:var(--accent);display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.channel-card__chev{position:absolute;top:18px;right:18px;color:var(--text-muted);opacity:0;transition:opacity .15s,transform .15s}[dir=rtl] .channel-card__chev{right:auto;left:18px;transform:scaleX(-1)}.shadow-card{box-shadow:0 1px 2px #1c1b180a}.shadow-elev{box-shadow:0 2px 8px #1c1b180f}.shadow-pop{box-shadow:0 8px 24px #1c1b1814}.mh-toast-root{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:80}[dir=rtl] .mh-toast-root{right:auto;left:24px}.mh-toast{display:flex;align-items:center;gap:10px;background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:10px;padding:10px 14px;box-shadow:0 8px 24px #1c1b1814;min-width:260px;animation:mh-toast-in .18s ease-out;font-size:14px;color:var(--text-primary)}@keyframes mh-toast-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.dropzone-can{padding:6px 10px;border:1px dashed var(--border-strong);border-radius:8px;background:var(--surface-sunken);font-size:12px;color:var(--text-muted);min-height:32px;display:flex;align-items:center;gap:6px}.dropzone-can.drop-hover{background:var(--accent-soft)!important;border-color:var(--accent)!important}.dropzone-can[data-filled]{background:var(--accent-soft);border-style:solid;border-color:var(--accent)}.tbl{width:100%;border-collapse:separate;border-spacing:0}.tbl thead th{position:sticky;top:0;background:var(--surface);color:var(--subtle);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;text-align:start;white-space:nowrap;padding:9px 20px;border-bottom:1px solid var(--border-subtle);z-index:1}.tbl tbody td{padding:11px 20px;height:56px;font-size:13px;border-bottom:1px solid var(--border-subtle);color:var(--text-primary);vertical-align:middle}.tbl tbody tr:hover td{background:var(--surface)}.tbl tbody tr:last-child td{border-bottom:0}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border-subtle)}.tab{display:inline-flex;align-items:center;gap:7px;height:40px;padding:0 12px;font-size:13px;font-weight:600;color:var(--text-secondary);border-bottom:2px solid transparent;margin-bottom:-1px;cursor:pointer;background:transparent;border-left:0;border-right:0;border-top:0}.tab:hover{color:var(--text-primary)}.tab[data-active]{color:var(--text-primary);border-bottom-color:var(--accent)}.fchip{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:999px;border:1px solid var(--border-subtle);background:var(--surface-card);color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;transition:background-color .12s,border-color .12s,color .12s}.fchip:hover{background:var(--surface-sunken);color:var(--text-primary)}.fchip[data-active]{background:var(--accent-soft);border-color:var(--accent);color:var(--text-primary)}.thread{background:var(--surface-sunken);background-image:radial-gradient(circle at 1px 1px,var(--border-subtle) 1px,transparent 0);background-size:24px 24px;padding:20px;display:flex;flex-direction:column;gap:14px;overflow-y:auto}.bubble-row{display:flex}.bubble-row>div{max-width:75%;min-width:0}.bubble-row--in{justify-content:flex-start}.bubble-row--out{justify-content:flex-end}.bubble-row--center{justify-content:center}.bubble-row--center>div{max-width:80%}.bubble{border-radius:12px;padding:10px 14px;font-size:14px;line-height:1.45;word-wrap:break-word;border:1px solid transparent}.bubble--ai{background:var(--ai-soft);border-color:color-mix(in oklch,var(--ai) 25%,transparent);border-top-left-radius:4px}.bubble--agent{background:var(--surface-card);border-color:var(--border-subtle);border-top-left-radius:4px}.bubble--client{background:var(--accent-soft);border-color:var(--primary-border);color:var(--text-primary);border-top-right-radius:4px}.bubble--system{background:var(--surface-card);border-color:var(--border-subtle);color:var(--text-muted);font-size:12px;padding:6px 12px;border-radius:999px}.bubble-meta{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--text-muted);margin-bottom:4px;padding:0 4px}.bubble-meta--end{justify-content:flex-end;width:100%}.bubble-foot{display:flex;align-items:center;gap:8px;margin-top:4px;padding:0 4px}.bubble-foot--end{justify-content:flex-end}.bubble-time{font-size:11px;color:var(--text-muted)}.bubble-confidence{display:inline-flex;align-items:center;gap:4px;background:var(--ai-soft);color:var(--ai);border:0;cursor:pointer;padding:2px 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